Refund policy

REFUND POLICY

Refunds are issued to the original payment method used at checkout. Refunds are typically cleared within 7-10 business days. Please reach out to your financial institution if it has been 10+ days and your refund has not been posted to your bank account. Original shipping and handling costs are non-refundable except when cancelling an order prior to shipment. Please note: Shipping refunds are not offered for late or delayed shipping.

Some items are not available for refunds. These items will be marked final sale on the product page if applicable. Items sold as "blemished" or "as is" are final sale and not subject to refunds or replacements.

****Piecemakers reserves the right to refuse any refund. Repeated chargebacks and disputes may result in a ban. We reserve the right to cancel orders we believe to be fraudulent.

PRE-ORDERS

Pre-order items ship during the window listed on the product page. Pre-orders may be cancelled for a full refund at any time before the order ships by submitting a request through our Help Center at https://piecemakers.zendesk.com/hc/en-us/requests/new.

RETURN POLICY

We want you to be 100% satisfied with your purchase. If you are not, you may send it back to us within thirty (30) days of the delivery date.

All returns need to be approved by Piecemakers. Please fill out our Return Request form to begin this process.

Before filling out this form, please review our return guidelines below:

• You are responsible for all shipping and handling costs. Original shipping costs are not refundable.
• Items must be returned in the original condition and not worn, washed, or altered in any fashion.
• If an item arrives damaged or defective, please contact customer service. We do not require these to be returned to our facility in most cases.
• Certain sale and discount items are non-exchangeable. If an item is ineligible for an exchange, it will be noted on the product page.
• We reserve the right to not accept, exchange, or refund any product returned without the authorization of Piecemakers.

EXCHANGE POLICY

We want you to be 100% satisfied with your purchase. If you are not, you may send it back to us within thirty (30) days of the delivery date.

All exchanges need to be approved by Piecemakers. Please fill out our Exchange Request form to begin this process.

Before filling out this form, please review our exchange guidelines below:

• You are responsible for all shipping and handling costs. Original shipping costs are not refundable.
• Items must be returned in the original condition and not worn, washed, or altered in any fashion.
• If an item arrives damaged or defective, please contact customer service. We do not require these to be returned to our facility in most cases.
• Certain sale and discount items are non-exchangeable. If an item is ineligible for an exchange, it will be noted on the product page.
• We reserve the right to not accept, exchange, or refund any product returned without the authorization of Piecemakers.

MY ORDER WAS RETURNED TO SENDER - WHAT DO I DO?

If your order was returned to the sender (us), we will await the order to be returned to our facility. Once returned, an agent will reach out for an updated shipping address. Once we confirm the updated address, an invoice to cover the re-shipment costs will be sent via email. Once the invoice is paid in full, your package will be re-sent. If we do not receive a reply within 7 days, you will be issued a refund for the item cost only and the items will be restocked. Because of this we ask that you review your submitted shipping address before completing your purchase.

A refund may also be issued on item cost only in lieu of re-shipping your package.

*Please note: We are not responsible for covering re-shipment costs for a return to sender package. We are not responsible for lost, held, or damaged packages. We are not responsible for delivery errors via carrier due to incorrect shipping info.